Paragon Logistics London Chauffeur Hire Service

PARAGON'S CUSTOMER COMPLAINTS POLICY. 

Our promise to you is that we will always be fair and reasonable whenever you have need of the protection of this policy and that we will act quickly to provide that protection.

Should there ever be an occasion when you feel that we have failed to honour our promise, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to complain is simply to give us a call.

If you wish to write, please use or email form to ensure that your complaint is dealt with promptly:

    * Claims Complaints should be sent to the Head office at the address shown below and addressed To Mr R. Aggio. Director.

Our senior staff will attempt to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within 12 hours of receipt. In the unlikely event that your complaint has not been resolved within 24 hours of its receipt, we will contact you and let you know the reasons why and the further action we will take.

Within 48 hours of its receipt we will either issue you with a final response letter detailing the outcome of our investigation and our decision, or a letter confirming when we anticipate to have concluded our investigation.

We aim to Please!