Paragon Logistics Terms & Conditions

Paragon Logistics Ltd will respond to either telephone, email, fax or postal requests giving an ndividual quote based on the information provided by the prospective client. As required we will egotiate and agree on a price or pricing for the work detailed and agree on a payment method.

Paragon Logistics Ltd is referred to as the Company who undertakes to hire vehicles to the person booking and paying for the chauffeur service. The person booking and paying for the chauffeur service s referred to as the "Client" for the period of hire, under the following terms and conditions:

    * For non airport collections we have a 15 minute grace period, after which waiting time may be

charged.

    * For airport arrivals we monitor the flight arrival time and have a grace period of 45 minutes from the flight landing time. Please note that with short haul flights we may have to dispatch vehicles before any delays are known, waiting time may therefore be charged between the scheduled and actual arrival times. All waiting time will be charged at the prevailing rate.

    * Our chauffeurs / drivers are professional drivers and are not exempt from their legal driving obligations and as such we do not expect them to compromise these obligations.

    * We strongly recommend that a contingency plan is considered for any situation where we are to meet an employee / client, whose travel plans may become altered, sometimes at the last moment.

This problem may be magnified if the scheduled meeting time i.e. Heathrow airport, is out of 'normal 0ffice hours'. It is essential therefore that we are able to make contact with an authorised person from whom we can be advised.

    * Every effort will be made to provide the vehicle requested, however circumstances may make the substitution of a similar type / class of vehicle necessary. On occasions subcontracted vehicles may be used.

    * Every effort will be made by the Company to ensure that the vehicle/s (and/or chauffeurs / drivers ) arrive on time at both their pick-up and designated destination locations. The Company shall not be held responsible or liable for any delays (and / or arising consequential losses) that occur, which is beyond our control.

    * The chauffeur / driver will travel by the most appropriate route on that day, unless instructed or directed otherwise by the Client.

    * All vehicles are fully insured for the purpose of transportation in accordance with British Law. However properties are carried entirely at the Clients own risk and the Company shall not be held responsible / liable for any losses / damage to such property. It is the responsibility of the Client to ensure that when they vacate the vehicle they take with them all their luggage/items.

    * The Company and its chauffeurs / drivers have the right to refuse to carry, or put out of the vehicle, any Client who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat, either to the chauffeur / driver, the vehicle or any other passenger.

    * The Company maintains a non smoking policy in all its vehicles.
    
    * No service charge is included or expected and forms no part of any price / quote given. This is

purely at the discretion of the Client and forms no part of our pricing.

    * Journeys which involve a return collection at a later time, may be considered to be two separate journeys and may require payment for each part. (see notes re credit card payments).

    * Any variations to the journey/s originally discussed, booked and agreed to, between the Company and the Client may be subject to additional charges, if these changes involve extra time, parking fees, congestion charges (excluding London), extra distance being covered and/or subsistence due to extended time.

    * For executive business/transport and above, car parking fees, waiting, congestion, tolls etc., (at the prevailing rate) will be added to the overall cost.
    * Current waiting time rate is 40 Pence per minute.

Nothing contained in these terms and conditions affects the Client's statutory rights.
Payment method

    * Cash (cheque) in full settlement at the conclusion of the job (receipts supplied if requested). pre-payment / deposit may be required.

    * Cash invoicing by prior arrangement and settled in full by return of post

    * Credit card by prior arrangement and settled in full at the conclusion of the job (pre-payment may be required) - see note

    * Accounts via monthly invoicing are payable by the 14th day of the month immediately following the invoice month.

    * VAT payable at the prevailing rate.

    * Cheques are to be made payable to "Paragon Logistics Ltd" or as directed, to the relevant chauffeur / driver.

    * Credit card payments are subject to a 3% surcharge.

The following additional charges may apply to the total cost

        * Collections between midnight and 04:00 hrs - 50%

        * Bank holidays - 50%

        * Christmas and New Year's Day - 100%

Cancellations:

In the event of a Client not attending (”No Show“) the full fee plus any other incurred fees may be

charged. Cancellation fees are as follows:

    * Over 24 hrs notice - No charge  * 12-24 hrs notice - 25% quoted price  * 3-12 hrs notice - 50%

quoted price * Less than 3 hrs notice - full price

Extenuating circumstances may be considered by the Company in appropriate cases.